How to order / FAQS


Have questions? We've got answers! Contact us with additional questions! Rather speak to a human being the old fashioned way? Call us at 616.735.1205 Monday - Friday from 9am - 5pm. 

***If you get our voicemail please leave a message and we will get back to you within 48 hours. Due to the high volume of work its more time efficient for us to return a call than to stop in the middle of a job to answer the phone.***

 What are your typical turnaround times? Glad you asked, see below, depends on which products you are interested in!

Herocards: Design 24-48 hours for proof, printing 5-7 days. Rush service available for additional cost.

Number & Graphic Kits: Design up to 24-48 hours for proof, printing / shipping 5-7 days. Rush service available for additional cost.

Decals / stickers: Design up to 24-48 hours for proof, printing 5-7 days. Rush service available for additional cost.

Banners: Design up to 24 hours for proof, printing / shipping 2-5 days. Rush service available for additional cost.

Graphic design services: Design up to 96 hours for proof, production 5-7 days (if applicable). Rush service available for additional cost.

 

And please remember to plan ahead, we can only work so much magic:

"Lack of planning on your part does not constitute and emergency on our part"

 

Submitting multiple print ready files: If you are submitting several print ready files please zip or compress them in a program such as WinZip (windows) or (Apple)

If you are sending oversized or large files please email them to uploads@speed-media.com Or send it to our dropbox account (uploads@speed-media.com.)

View our new How to order video here: 
 

Graphic Kits: Ordering a graphic or number kit is very simple. Simply choose the desired product and fill out the corresponding information we need to complete and put together a proof of your order. Once order is received please allow 24 hours for a pre-production proof. Once proof is approved the product(s) will go into production. Depending on what product(s) you ordered turnaround will vary between 5-7 business days. Rush orders and shipping are available at an extra charge. Please note: If submitting several files you can zip them all in a file and upload together. Or multiple uploads of zipped files.  We are limited to 10MB files submitted via our website. We also have a Dropbox for larger uploads. 

 

Herocards: Choose your desired size herocard and submit information as requested. The more complete the information the better your final product will be. Already have a print ready file? Simply flatten the file and submit as a .jpeg@300dpi for high resolution print quality. Any files that are submitted in lower resolutions will be rejected and you will be contacted.

 

Decals: Choose your desired size herocard and submit information as requested. The more complete the information the better your final product will be. Already have a print ready file? Simply flatten the file and submit as a .jpeg@300dpi for high resolution print quality. Any files that are submitted in lower resolutions will be rejected and you will be contacted. For best results we suggest submitting a vector.eps or .pdf file with fonts converted to outlines

 

Banners: Choose your desired size herocard and submit information as requested. The more complete the information the better your final product will be. Already have a print ready file? Simply flatten the file and submit as a .jpeg@100dpi at full size for high resolution print quality. Any files that are submitted in lower resolutions will be rejected and you will be contacted as the final product will lack the quality we strive to achieve!

 

Racetrack / event promo: Need a logo for your venue or event? How about a promotional flier or pocket schedules? Let us be your race track event venue design and printing partner! For all things visual our expert team will design an cost effective solution that will deliver a punch! Please allow 5-7 days for design proof turnaround after order is placed. Make sure to fully complete the questions when selecting your particular design service / product.

 

Re-orders: Reordering is a snap at the Speed Media online speed shop, Simply send us a message to reorder@speed-media.com with your previous order # and we will process a complete and exact re-order of your original order. Once we put together your order for production we will send an invoice that can be paid securely online via Paypal. Once payment is received we will process your order. Typical turnaround of re-orders is 5-7 business days, rush orders and overnight shipping upgrades are available at an additional fee. Please note -- Only exact re-orders can be made no changes from the original order are allowed due to our streamlined process. If you have changes to be made you must purchase and submit a completely new order for your particular item!

 

 Frequently asked questions: 

  • Are all of the graphic kits customizable? Yes! You choose the colors, numbers, sponsors, and details of your custom graphic kit, number kits etc.
  • Are your herocards designed from existing templates? No! All of our herocards and design services are custom designed to order. Just simply choose the product / service you wish to purchase and fill out the requested information completely for that particular product for quickest turnaround. Orders will not be processed until all information and files are submitted. Hold ups on sending in requested information needed to process your order will result in delayed turnaround times.
  • Can you print and produce my print ready files? Assuming your files are print ready simply choose your desired product from our speed shop and upload your files for production. Any files that are not deemed "print read" are subject to setup and production / design fees. Before we attempt to produce any files that might be questionable that needs extra setup / production at an additional fee you will be notified. If your file is print ready and accepted your order will be processed immediately.
  • Are there multiple quantity order price breaks? Yes! Want to order multiple graphic or number kits or banners, stickers etc? Contact us at quantity@speed-media.com for details and we will create a custom quote for your order needs. Please allow 24-48 hours for a custom quote.
  • Do you still offer custom racecar design instead of pre-designed graphic kits? We most certainly do! For a custom design simply navigate to our Design Services page and select "Custom graphics scheme design" We will create a one of a kind design for you utilizing the information you provide. Once the design is complete we can produce your graphics and ship them to you or just supply you with the print ready files should you have a preferred printing vendor or graphics sponsor.
  • Do you offer your products in trade to racers for sponsorships? Sorry, we are not offering sponsorships at this time. Should we change that in the future we will make sure to announce it here and on our social media outlets.
  • Do I have to order online or can I call in my order? If you'd rather phone in your order that is fine just have your information ready and we will take your order over the phone and work together via email to get what you need up and rolling. Please have credit card payment information handy so we can process your payment to get your order started! To order via phone please call 616.735.1205 Monday - Friday 9am - 5pm EST. 
***If you get our voicemail please leave a message and we will get back to you within 48 hours. Due to the high volume of work its more time efficient for us to return a call than to stop in the middle of a job to answer the phone.***

 

 

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